Frequently
Asked Questions
We specialize in high-quality lab-created gemstones, primarily Moissanite and Cubic Zirconia (CZ). Both offer exceptional brilliance and clarity without the environmental impact or high price tag of mined diamonds.
Currently, our stones are ethical, lab-created alternatives (Moissanite and Cubic Zirconia). We plan to expand into certified Lab-Grown Diamonds in the near future. For now, our collection features:
Moissanite: A distinct gemstone (silicon carbide) with even more brilliance and rainbow "fire" than a diamond.
Cubic Zirconia (CZ): A diamond simulant designed to offer a clean, classic diamond look at an accessible price point.
Our jewelry is crafted from premium 925 Sterling Silver, featuring optional 14K Gold Plating or 14K Gold Vermeil (a thick layer of 14K gold over sterling silver). All base metals and platings are clearly stated on each product page.
Yes. Our 925 sterling silver and gold-plated silver pieces are nickel-free and lead-free, making them safe for sensitive skin. Our pieces are water-resistant and safe for showering, light swimming, and everyday sweat. For longer-term shine, we still recommend avoiding prolonged submersion in chlorinated or salt water.
With proper care, our 18K gold plating is designed to maintain its color and shine for years of regular wear — far longer than standard thin-plated jewelry.
To maximize the lifespan of your gold-plated pieces, we recommend the following:.
Apply lotions, perfumes, and hairsprays before putting on your jewelry.
Clean gently with a soft, dry microfiber cloth after use. Avoid harsh jewelry cleaners or chemical polishing cloths.
Our Worry-Free International Shipping means that the price you see at checkout is the absolute final price you pay.
No Surprise Fees: We handle all customs clearance, import duties, and local taxes on our end before your package arrives. You will never receive an unexpected bill from a courier or customs office at your doorstep.
Processing Time: Standard orders are processed and packed within 1–3 business days. For custom sizes or engraved pieces, please allow 5–7 business days for production.
Transit Time: Once dispatched, your package will arrive within 7–12 business days, depending on your location.
As soon as your order ships, we will email you a tracking number. You can track your package directly on our website by visiting our [Track Your Order] page and entering your tracking number or order details for real-time updates.
Note: Please allow up to 24 hours after receiving your shipping email for the tracking information to update on the page.
Because we try to process and ship orders as quickly as possible, adjustments or cancellations can only be made within 12 hours of placing your order. Please email our support team immediately if you need to make a change.
Yes! Don’t worry if the fit isn't perfect on the first try. We offer a hassle-free exchange process for ring sizes within 30 days of delivery.
Here is how it works:
Contact Us: Email our support team with your order number and the new size you need.
Condition: The ring must be unworn, undamaged, and in its original packaging.
Replacement: As soon as we receive and process your return, we will ship out your new size via our Worry-Free Shipping.
To avoid the wait time of an exchange, we highly recommend checking our official ring size chart before purchasing. You can find our comprehensive sizing guide and step-by-step instructions directly on our [About Us] page.
We offer a 30-day risk-free return policy. If you aren’t completely in love with your jewelry, you can return it within 30 days of delivery for a full refund or exchange.
Items must be returned in their original packaging, unworn, and undamaged.
Note: Customized or personalized pieces (like custom engravings) are final sale and cannot be returned.
Yes! We provide a Lifetime Warranty covering manufacturing defects such as loose stone settings or faulty clasps. This does not cover standard wear and tear, plating loss from improper care, loss, or accidental damage.